1. (Q) By registering as a buyer, do I have to buy a dress? [+]
(A) you are under no obligation to make a purchase, but we do hope that you find your dream dress. You are also at liberty to de-register at any point.
2. (Q) Will my personal information be shared with sellers or third parties? [+]
(A) The information you provide us with is kept to a minimum and allows us only to contact you via email with notifications regarding any dresses you are purchasing. Once a sale is agreed and payment is made, a delivery address will be sent to the seller for postage of your new dress. We assure you that we will not share your information with third party vendors. In time as we evolve, we may have dealings with service providers who may be of interest to you, but again be assured that we will never share your information without prior permission.
3. (Q) will you require my bank details? [+]
(A) We prefer that any payments you make is via our merchant of choice, PayPal therefore you should never need to disclose your account details to a seller or ourselves. This also protects you as any sale funds are held in our PayPal account initially for a period of 5-7working days before being released to the seller.
4. (Q) I am not happy with the dress I have received as it does not match the sellers description/it has evidence damage/it does not match the ad photographs, what do I do? [+]
(A) we would first ask that you gather as much information as you have including time and dated photographs of the dress you have received, along with the discrepancies you are dissatisfied with. You should then contact the seller directly through our secure messaging system (the ad will remain online with a SOLD sign for 2 weeks after your purchase) with your grievance and seek to resolve it directly. If you are unsuccessful in making contact after 24hours, we will place a hold on the sale fees being passed on to the seller and open a dispute. Please be adviced that we cannot assist where the seller has presented a true and fair description of their dress and has got a record of delivery e.g. Via recorded delivery to the address you provide. Therefore we advice that you are always diligent in reviewing the dress details before you make a purchase, paying special attention to any defects that are mentioned and any alterations made.
5. (Q) I am being offered a better deal if I contact the seller offline directly, is this wise? [+]
(A) we would strongly advised that you are not tempted to enter an offline transaction. By using our secure messaging system, your personal details are protected and there is an electronic trail of your dealings. Furthermore, we don't ask for your bank details, and we hold onto your funds for 5-7 days to allow time for you to receive and inspect your dress to ensure that this has been a fair transaction.
6. (Q) I would like to inspect or try on my dress before buying, how can I do this? [+]
(A) While you may be in a position to and therefore choose to meet your seller and inspect the dress, we strongly advice that you don't meet prospects at private or secluded locations. This should be in a pre-agreed public location preferably with a companion.
7. (Q) what methods of payment are available? [+]
(A) Only make secure payments. We strongly advocate the use of PayPal as this payment provider doesn't share your bank details and offer a money back guarantee in fraudulent cases. We strongly discourage cash, western union, money gram or such methods of payment as these are not retrievable.
8. (Q) how much time before my wedding should I allow before buying my dress? [+]
(A) please allow time and room for alterations. As with dresses bought in conventional bridal shops, it's rarely the case that your street size will fit you perfectly and minor alterations may be required. So we Suggest that you allow enough time before your big day to allow for this.
9. (Q) my dress hasn't arrived, what should I do? [+]
(A) our standard practice is to hold your funds in our account for 7days before releasing it to the seller. Please inform us if your dress hasn't arrived 5 days after you make payment and we will place an immediate hold on transfer of funds to the seller whilst you make attempts to contact the seller.
1. (Q) Will my dress be visible to the general public? [+]
(A) an image of your dress will be visible to unregistered browsers, however, only registered users can view the details of your dress or contact you via our secure messaging system.
2. (Q) I have changed my mind and no longer want to sell my dress, what do I do? [+]
(A) you can de-activate your account with immediate effect, however it will take (xdays?) to completely delete all your information. This will mean that you will need to re-register and input all your information once more if you again decide to rejoin the loop!
3. (Q) how much does it cost to sell my dress? [+]
You have 2 options, either register for free and only pay a commission on the sale of your dress of 5% of the sale plus merchant fees, or alternately pay a one off fee at the time you lost your dress with nothing more payable on sale.
4. (Q) How much should I lost my dress for? [+]
(A) this is entirely at your discretion, we ask only that you list your dress for a fair price. It is sensible that you consider factors such as the age of the dress and any defects for instance.. The more competitively priced your dress is, the quicker it’ll sell and the quicker you can enjoy the proceeds!
5. (Q) do I have to disclose every small detail about my dress? [+]
(A) Be honest and accurate in the description of your dress. Imagine yourself as a buyer, what would you want to know about your dress? A dispute is less likely to arise if you have been completely honest especially about any defects would wish to know about if you were a buyer!
6. (Q) how should I send my dress? [+]
(A) it is important that your dress does not incur any damage during transit so ensure that it is well wrapped/packaged and if necessary, remember to include this in the pricing of your dress. You should also ideally have it sent as a recorded delivery so that you have proof of postage and receipt in the event of a dispute.